Summary

An IT Leader with three decades of experience overseeing infrastructure, applications, services, networking, data security, and service desk operations. As a manager and director, I especially enjoy mentoring the next generation of IT worker, and leading by example to show attention to detail, good documentation practices, and customer service skills.

Work Experience

• IT Manager: Communications and Collaboration - MetLife Legal Plans
• Vice President of Technology - Corporate Strateegy Partners
• IT Director - Brouse McDowell LPA

Skills

• Technical Skills:
  • Microsoft Windows Server
  • Microsoft 365 Administration
  • Hypervisor Administration
    • VMWare
    • Microsoft Hyper-V
  • Service Desk Administration
  • Communications Engineering and Administration
    • Webex Control Hub
    • Webex Contact Center
    • Microsoft Teams Voice
    • Shoretel/Mitel
• Inter-personal Skills
  • Mentoring
  • Conflict Resolution
  • Goal Setting

Involvement

President: Extra Life Charity - Cleveland, OH Chapter - 2002 - 2004